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Help Desk

AOL USERS: The Web Crawler (AOL Browser) is NOT compatible with our video! To get in on all the action, you must download Netscape 2.2 or higher. To get a free copy of Netscape, please click here or call 1-800-827-6364.

If you are experiencing any other difficulties, and you are sure that you are using Netscape 2.2 or higher, please call our Tech Support Line at 1-800-685-9236, or outside North America call USA 1-617-341-2743.

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Click here for a free copy of Netscape.If you need a free download of Netscape Navigator click here.


Frequently Asked Questions

1. I was approved to enter the show, but I'm not using Netscape Navigator - what should I do to enter the show?

2. The message says Java Script needed, contact support - what now?

3. I'm using Netscape with Java Script enabled and it still won't let me in, even though I know I have a valid username and password. What else could be causing this?

4. Is there another way to Purchase Time other than with a credit card over the web?

5. Problems with Java in Netscape Communicator, trouble enabling java or java script with Communicator?

6. Can I use my time in any of the 5 services?

7. Can I save my time and use it later or must I use it all in one session?

 

If you are having any other difficulties with your account, please feel free to Email us at feedbac@ntlinternet.com


Answers

1. Netscape Navigator (version 2.03 or higher) is needed for the live video. If you are not running Netscape Navigator and you have never downloaded it before, you need to follow these instructions for a free download of Netscape Navigator:

If you have any questions or difficulties getting the Netscape Navigator, our tech support line is available from 9 AM to 5 AM EST by calling 800-685-9236 (within US) or 617-341-2743 (int'l callers).


2. If you receive an error message about Java Script, this usually indicates that you are not running the Netscape Navigator (if Navigator is running the letter "N" will be visible on the right side of the screen).


3. Check that your Navigator proxies are set to "No Proxies" by doing the following:

Are you behind a firewall? If you are on a company computer or any computer which is behind a firewall, you will be unable to receive the live video because the firewall will not let it pass. You should try to circumvent the firewall (this may be done by using a dialup internet provider).


4. To Purchase Time without a credit card, you can mail us a check for any show amount. Just include a photocopy of your photo identification to verify that you are over 18. Make the checks out to NTL Internet and mail to:

Be sure to include your Email address so that we may notify you of your account details.


5. To enable java script in the communicator, please go through the following 2 steps:


6. No, we're sorry, but at this time you must purchase time for each service separately.


7. You may use your time over as many sessions you want, until the time has run out. To save your time, simply click on the X in the top right corner and exit the session, or click on change room.

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